What office policies should I be aware of?
It’s important that you understand our office policies so you can focus on your recovery, not administrative concerns. Please take note of the following policies:
Appointment cancellation policy: We understand that sometimes appointments need to be rescheduled or canceled. Please let us know at least 24 hours in advance (72 hours for physician appointments) if you need to cancel or reschedule your appointment to avoid a cancellation fee.
Any missed appointments that have not been rescheduled with sufficient time will result in a non-refundable charge.
- Payment policy: Payment is due at the time of service. We accept various forms of payment, including cash, e-transfer, and credit card. Please let us know if you have any questions or concerns about payment. In many cases we are able to direct bill your insurance provider and payment will only be required for the portion not covered.
- Insurance policy: We accept most insurance plans and will work with you to ensure that you receive the best possible care within the confines of your insurance coverage. Please bring your insurance card to your appointment, and talk to your insurance provider about your coverage.
- Privacy policy: We take your privacy seriously and follow strict PIPA , FOIP and HIA guidelines to ensure the confidentiality of your personal and medical information. Please let us know if you have any concerns about your privacy or would like to review our privacy policy.
- Arrival policy: Please arrive on time for your appointment to ensure you receive your session’s full benefit. If you arrive late, we may need to reschedule your appointment or adjust the length of your session to accommodate other patients.
- Communication policy: We encourage open and honest communication with our patients and welcome any questions or concerns you may have about your treatment plan or progress. Please let us know if there is anything we can do to improve your experience. We will also send you a satisfaction survey for you to provide any additional feedback.
At Evidence Sport and Spine, we are committed to providing excellent care. If you have any questions or concerns about our office policies, please do not hesitate to contact us.