Momentum Health Mahogany is hiring for a Full-Time Medical Office Administrator job in Calgary, AB, and we’re looking for someone who genuinely enjoys taking care of people from the moment they walk through the door. Our clinic brings physiotherapy, chiropractic, massage therapy and kinesiology together under one roof, with dedicated exam rooms and a full gym and rehab area. As the person at the front desk, you’ll be the thread that connects patients to the right provider, the right paperwork, and the right next appointment.

A Culture Built on Five Core Values

Momentum Health runs on five core values: simplicity, independence, compassion, communication, and fun. In practice, that means streamlined intake processes so the clinical team can stay focused on patient care, an open-door culture where ideas for improvement are genuinely welcomed, and a team that shows up for each other with staff events and community volunteering alongside the clinical work. As part of a large, multidisciplinary clinic with a strong referral base across the Calgary area, you’ll see firsthand how physiotherapy, chiropractic, massage therapy, kinesiology, athletic therapy, physiatry, and sport medicine work together toward the same patient outcomes.

A Team That Actually Works Together

Momentum Health was built around collaborative, multidisciplinary care, and that shows up in how the clinics run day to day. Programs like GLA:D Back and GLA:D Hip & Knee bring physiotherapists, chiropractors, and massage therapists into the same treatment plan for a patient, which means your role in coordinating client flow and patient information isn’t just administrative upkeep, it’s part of how care gets delivered. You’ll work alongside a team that values simplicity in its processes so clinicians can focus on patients, open communication when something needs improving, and independence to do your job well without someone looking over your shoulder.

Compassion shows up beyond the clinic walls too! Momentum Health teams volunteer at community events, and there’s a genuine effort to keep the workplace enjoyable, from social gatherings to seasonal decorating contests. It’s a place where the people at the front desk are treated as part of the clinical team’s success, and where you’re encouraged to speak up if you see a way to make things run better.

Education: High School

Qualifications:

• Excellent communication skills, both verbal and written
• Intermediate to advanced computer skills
• High School Diploma
• Current enrollment or graduation from a college diploma program in a related field is an asset
• Experience in a medical office environment an asset
• Experience working with medical billing systems: MedAccess, Wolf, Practice Perfect etc an asset
• Alberta Health Care billing knowledge/experience an asset

Skills:

• Positive energy and passionate about working with others
• Ability to work in a team-based environment, and contribute to a positive work environment
• Demonstrated exceptional communication with patients and team members
• Problem solving, time management and organization skills
• Ability to remain calm in challenging situations, with multiple and changing priorities or when last minute unexpected issues arise
• Committed to an excellent patient experience
• A hardworking multi-tasker and exceptional attention to detail
• Strong work ethic, self-motivated and the ability to work independently with minimal supervision

Our Office Administrators provide outstanding administrative support to patients and co-workers and keep the focus on patient-centered care.

Required Criteria:

• Please do not apply if you do not have medical/rehab office experience or you are not serious about a career change
• Must be able to commit to a one year term

Responsibilities:

• Ensure efficient, professional, and organized operation of the clinic
• Greet patients, staff, and visitors to the clinic in a professional and courteous manner
• Coordinate the flow of clients and client information through the multi-disciplinary teams
• Initiate, organize and maintain patient files and assist patients through their schedule of appointments
• Perform administrative duties that include, but are not limited to; scan, fax, process incoming and outgoing faxes, upload documents to EMRs
• Effectively manage incoming and outgoing referral processes
• Handle all front desk duties with enthusiasm and professionalism at all times
• Third Party, MVA, WCB, AHS and Private billing and collection
• Maintain, protect and comply with privacy and confidentiality for all patients, staff and physicians in accordance with the Health Information Act
• Ensure awareness and adherence to all Momentum Health Policies and Procedure